Rule reminder
Mastering formal Italian register means being able to: (1) produce formal letters, emails, and documents in the appropriate register; (2) decode dense bureaucratic and legal language; (3) switch registers appropriately (formal in writing, standard in speech); (4) recognise sector-specific formal vocabulary (legal, medical, academic, corporate, journalistic); (5) use hedging, passive, and impersonal structures to create the appropriate formal distance. At B2+, you should handle all standard formal Italian documents with confidence.
You are writing a formal complaint letter to a company. The letter should begin with: